We don't charge extra for hospitality, but we do go the extra mile to assure your vacation with us at the lake is as enjoyable and worry-free as possible. Let us help you with all the details of your vacation planning, whether it be boat rentals, golfing tee times, additional parking, boat storage, baby sitting, or any other detail. We can also send you Lake of the Ozarks vacation guides, restaurant guides, state park guides, and more! Our hospitality is yours for the asking!

Please take a few minutes to make certain that you understand what we provide and what is expected of you, our tenant, and that of your guest(s). Your signature on this agreement, or payment of money, or taking possession of the property after receipt of this agreement, is evidence of your acceptance of the agreement and your intent to use the property in accordance to the following vacation rental guidelines.

Crystal Water Villas, Inc. (“CWV”), homeowner(s), tenant, and tenant’s guest(s) agree to the following: You, as the reserving tenant, are a mature adult (at least 25 years of age) and will be an occupant of the home during the entire reserved rental period. Other occupants will be family members, friends, or responsible adults. Use of the premises will be denied to any persons not falling within the foregoing categories, and as a result they would have to vacate the property immediately without any refund. No keys will be issued to anyone who is not at least 25 years of age and we reserve the right to refuse house access to anyone without proper identification. Children will not be admitted without their parent(s). You will be responsible for any and all legal fees, and any other expenses, which may result in addition to any right or remedy by law.

ACCOMMODATIONS: Each rental home reflects the taste of its Owner(s). Specialty items will vary. If you are renting more than one home, please do not mix the contents or rearrange furniture. Many homes have an Owner(s) locked closet. Tampering with locked closets will result in a charge to the credit card on file.

PAYMENT METHODS: – Cash, money orders, cashier’s check, personal checks, Visa, MasterCard, Discover, American Express are accepted as forms of rental payment(s). A major credit card is required to hold all reservations. A house deposit is required to reserve the home and the rental balance is due upon arrival. We will send checks through the bank only once. There will be a $50 charge for any checks returned for insufficient funds or account closed, and your reservation will be cancelled immediately. All funds must be paid in U.S. currency.

CANCELLATION/REFUND POLICY: - Cancellations for daily and weekly reservations require seven (7) days prior to arrival date notice. Monthly reservation cancellations require thirty (30) days prior to arrival date notice. If a cancellation occurs within 7 days of arrival, or on the day of arrival, no refund will be issued and all funds are forfeited. There is a $25 processing fee for all cancellations. No refunds are given for early departure or inclement weather, unless a mandatory evacuation is issued.

CHECK IN: Check in is 4:00 p.m. (central time). Early check in may be available on a limited basis and is restricted to a two hour time frame. To receive details, call and request information on early check in and related costs.

CHECK OUT: Check out is at 11:00 a.m. (central time) and late check out may be available on a limited basis and is restricted to a two hour time frame. To receive details, call and request information on late check out and related costs.

CLEANING: –All rentals will include a mandatory cleaning fee upon departure, which prepares the home for the next rental. You and your guests(s) are required to: A) Ensure that the home receives reasonable cleaning during your stay, i.e. vacuuming, sweeping, etc. and prior to departure: B) Wash and put away all dishes/pots/pans/silverware. C) Remove all food from refrigerator and freezer, D) Remove all trash from house and place trash in outside trash container(s) or roll cart(s). E) Leave furniture and other contents in original location and condition, and F) lock all doors and windows. The housecleaner will handle the rest! If excessive cleaning is required due to failure to follow these specified rules, an extra cleaning charge will apply.

CONSTRUCTION: New construction or remodeling is a part of the Lake of the Ozarks. If your rental property is near construction activity, please be understanding. No refunds or moves will be made.

CREDIT CARD AUTHORIZATION: Your signature on this document confirms authorization for CWV to debit the known credit card account (Visa, MasterCard, Discover or American Express) for the initial house deposit, balance of rental charges due upon arrival and/or to reimburse CWV for costs incurred to repair/replace damaged or lost items. Charges to the credit card may include, but are not limited to: damages over and above normal wear and tear, theft, smoking violation, phone charges, excessive clean up, excessive trash, unauthorized pets, unreturned keys, lockout charges, unauthorized early check in or late check out, and/or exceeding occupancy limits. If a fee is charged, a letter will be sent to you explaining the reason for the additional credit card charges.

DISTURBANCES: –You and your guest(s) will be required to vacate the premises and forfeit the rental fee for any of the following reasons: A) Using the premises for any illegal activity including, alcoholic beverages by or to persons less than 21 years of age. B) Setting off any form of fireworks on property, decks or docks, C) Causing damage to premises rented or to any of the neighbor’s properties. D) Any other acts which interfere with the neighbor’s right to quiet enjoyment of their property. If for any reason, law enforcement is notified due to disturbances emanating from the premises, grounds or lakefront, there will be a $250 charge to your credit card per incident.

ERRORS AND OMISSIONS: Crystal Water Villas, Inc. has made every effort to provide accurate information in our brochure and web site; however we cannot be held responsible for error, omissions or changes made by owner, or government entities.

HOLD HARLESS: Crystal Water Villas, Inc. does not assume any liability for loss, damage, or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity, or plumbing. Nor will Crystal Water Villas, Inc. accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, or other reasons beyond its control. Refunds will not be issued for any of the aforementioned items.

HOUSE PARTIES: Properties are patrolled on a regular basis by our staff, owner(s), property neighbor(s), or our representatives. We have a right to and will terminate any rental, with no refund, if, in our opinion, the rental is detrimental to the property. Absolutely no house parties (of any kind) are allowed within our homes or on any of the property premises - including decks, swim platforms or boat docks. We reserve the right to refuse occupancy to a suspected house party and evict tenant and guests without refund.

KEYS: Keys will be found in a lockbox at the property location. The lockbox combination will not be issued with a balance owing or without a signed agreement and credit card receipt in Crystal Water Villa’s possession. A maximum of three key sets are available for each home. After 8:00 p.m. key delivery due to lockouts will be charged at $25. Upon departure, please return one set of keys to the lockbox and return extra keys, remote controls, and garage door openers (if issued) to their initial locations. A replacement fee will be charged for each lost key ($20), remote control ($50) or garage door opener ($50).

MAINTENANCE/REPAIRS: All equipment in each home should be in working order. Please report any inoperable equipment to our office promptly (573-372-3555). We will make every reasonable effort to have the problem corrected. Keep plumbing free of toys and other foreign items. Under no circumstances will there be any reduction of rent or refund for any mechanical failure of air conditioning, heating units, dishwasher, washer, dryer, TV, VCR, DVD, blender, toaster, or other appliance. No refunds will be made for disruption of utilities including power, water, cable or dish network. While rare, all pools/hot tubs are subject to temporary closings due to extenuating circumstances. No refunds or rent reduction will be given if this occurs.

OCCUPANCY LIMITS: Our occupancy limits are determined by local health laws on homes served by septic systems and well water, and must be adhered. In the description of each property, the maximum number of people the property will accommodate is stated (excluding children under 2 years of age). Occupancy limits apply to occupancy inside and outside of the home. Campers and motor homes cannot be parked on the property for the purpose of extra sleeping. Any violation of the maximum occupancy may be grounds for immediate eviction and subject to an additional fee of $250.

PETS: We do have a few properties where your pets (limit 2) are welcomed with a nonrefundable $20 per day per pet fee. Pets must be leashed at all times. Waste pick-up and removal is a must. Please bring your pet’s crate, as pets must be crated if unattended. Pets are not allowed on furniture or beds, and wet pets are not allowed in the home. Verification of flea control is required. Any violation of these house pet rules, or pet occupancy in homes that do not permit pets will result in immediate evacuation, and additional charges. You will be held responsible for damages done by the pet(s). If you prefer to bring a pet and board at the lake, we will gladly try to arrange that for you. State laws with regard to the handicapped are honored.

PERSONAL PROPERTY: We will not be responsible for personal items left behind. We do make every effort to locate and return them to you. We will package, and return items for $25 plus postage.

PROPERTY CONDITIONS/DAMAGES: We do expect you to respect our lakefront properties and to leave the property in the same general condition in which it was received. Please report to our office any damages or concerns upon your check in, or as soon as any incident occurs. Once you have checked out our inspectors will ensure that the property has been left in proper order and is damage free for our next tenant and guest(s).

RESERVATIONS - Reservations made under false pretense(s) will result in cancellation of reservation(s) and forfeiture of all rental payments and deposits received or processed.

RIGHT OF ENTRY: Our staff, the owner(s), and/or our representatives have the right to enter premises during tenancy to inspect, and to make necessary property repairs. If a service call is made and entry is refused, tenant will be held liable for the service call fee.

SMOKING: You and your guest(s) understand that smoking is prohibited in all homes, sunrooms, porches and garages. We reserve the right to cancel occupancy, plus charge $200 if smoking is discovered in the home.

SUBSTITUTION/NON-AVAILABILITY: We reserve the right to substitute properties. Should the home you reserved become unavailable for any reason whatsoever, CWV will inform you when non-availability is absolutely certain. Every attempt will be made to relocate you and your guest(s) to a comparable home. If you wish to upgrade to another property, you are responsible for costs associated with the rental upgrade. If the owner has not made the property available on the rental dates and in the condition we require, you will receive a rental refund.

TAXES: All home rental prices are subject to Missouri state sales tax and county lodging tax. If a property is also within any city limits, additional local taxes may apply. Taxes are subject to change and are assessed on the date of occupancy.

TELEPHONE USAGE: Most of our homes provide telephones for local use only. To make long distance calls, you and your guest(s) are required to use a credit card, calling card, or call collect. If long distance charges are incurred (excluding calls made directly to our staff), you will be charged $20 in addition to the cost of the phone calls.
ASSUMPTION OF RISK, RELEASE AND INDEMNIFICATION: The signer and his/her guests agree to assume all risk for injury, death, or damage to persons or property in any way arising from the rental of an owned or leased Crystal Water Villa or Boat Slip and participation in recreational or other activities on or about the premises and related facilities. Further, said parties hereby release Crystal Water Villas, Inc., its agents and employees from any and all liability for such injuries and/or damages in any way arising out of their use of the premises and related facilities and agree to indemnify and hold them harmless from any claims, demands, losses or causes of action arising out of said use. Signer and his/her guests also agree to be responsible for any and all damage to the property owned or leased by Crystal Water Villas, Inc. which in any way arises out of the use of the premises and related facilities by said parties.